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Security / Report a suspicious email message
Environment
Security
Phishing, Spam & Compromised Accounts
Miami Email
Resolution
Message may be legitimate
Forward the message to Infosec@miamioh.edu
Request
Student Account / Troubleshoot the State of Residence form
chat at MiamiOH.edu/ITChat to report the issue
Provide the following information:
The course you are signed up to take
The error message you have received
The URL of the page that is
Google Account / Set up Google Workspace apps on macOS
and when prompted, click the Open Browser button
In the Google information box, enter your Miami email address (UniqueID@MiamiOH.edu)
You will be redirected to the Miami CAS login page. Enter your
Student Account / Locate my course schedule
Objective
To provide instruction on locating your course schedule
Environment
179371: Banner Student API
10176: BannerWeb Student Self Service
Resolution
Log into Banner
Student Account / Redirected to a State of Residence page
Objective
To provide information on a prompt about a state of residence for a student when:
You can't log in to a Miami service because you are prompted to give your state of residence
Procedure: Banner / FZPCCRD Miami and JP Morgan GPG key Renewal Process
(sign only)
Key Size: 2048
Key Valid: 2y
Confirm that the key will expire 2 years from today's date. If it is, type y
Real Name: Miami University CCARD
Email: Leave Blank
Comment
Gmail / Access when Google has locked your account
Objective
To provide instruction on accessing your Gmail account when Google has locked your account
Environment
10262: Google Mail (email e-mail)
Cause
Google locked the
Security / Email regarding State of Residence application
Objective
To provide information on Miami University's State of Residence application email message when:
You received an email to your school address asking for your state of residence
YouTube / Move channel data to a personal account
Objective
To provide instruction on moving YouTube channel data to a personal Google account
User
Any users with a YouTube channel associated with their Miami Google Workspace
Student Information for Families / Parent and family account access
new Student Information for Families app
Your UniqueID is the personal email address your student used to create your parent account
Your password is the password you created when you received your
Canvas / Add personal pronouns to a Canvas instructor account
Objective
To provide a link to Canvas Guide instructions on adding personal pronouns to a Canvas instructor account
Attach a file to a Canvas discussion thread
User
Google Account / Download or migrate my data
Objective
To provide instruction on downloading your data from your Miami Google account when:
You are leaving the University and want to keep or migrate your data
You want to create
Bulk Email / Update my IP address
IT Help by phone at 513-529-7900 or by live chat session at MiamiOH.edu/ITChat to make your request
Provide the following information:
UniqueID of bulk email user
New IP address
TMS / Response time issue in Student Account Center
Objective
To provide instruction on accessing TMS Student Account Center when:
An authorized One Stop agent reports that the Student Account Center response time is experiencing a
Snap Surveys Tool / Request an account
-529-2914 or by email at Scripps@MiamiOH.edu for questions and information
Note
Search Snap Surveys Support Hub for interactive tutorials, worksheets, blog articles, webinar recordings, user forum, and online user guide and installation and update instructions for Snap Survey Software