TMS / Response time issue in Student Account Center

Objective

• To provide instruction on accessing TMS Student Account Center when:
  • An authorized One Stop agent reports that the Student Account Center response time is experiencing a performance issue

Environment

• 10381: Tuition Management System (TMS)
  • Administrative TMS Student Account Center
• University Apps

Resolution

Students and parents

• Follow these KB instructions on clearing your browser cache
• Contact One Stop during business hours at 513-529-0001 for more information

One Stop agents

1. TMS Student Account Center is a non-Miami vendor service — contact the vendor to determine the source of the performance issue
2. If the vendor determines the issue to be a problem on the back-end (Miami-side), contact IT Help by phone at 513-529-7900 or by live chat at MiamiOH.edu/ITChat to report the connection services issue 
3. Provide the following information: TMS back-end connection services seem to be running slowly or not at all

For internal use

• Resolution (AppOps)