TMS / Response time issue in Student Account Center

Objective

  • To provide instruction on accessing TMS Student Account Center when:
    • An authorized One Stop agent reports that the Student Account Center response time is experiencing a performance issue

Environment

  • 10381: Tuition Management System (TMS)
    • Administrative TMS Student Account Center
  • University Apps

Resolution

Students and parents

 

One Stop agents

  1. TMS Student Account Center is a non-Miami vendor service — contact the vendor to determine the source of the performance issue
  2. If the vendor determines the issue to be a problem on the back-end (Miami-side), contact IT Help at 513-529-7900 to report the connection services issue 
  3. Provide the following information: TMS back-end connection services seem to be running slowly or not at all

 


For internal use

 

Details

Article ID: 48252
Created
Mon 2/12/18 9:21 AM
Modified
Tue 6/22/21 3:12 AM
Can you resolve this issue yourself?
Yes! This is self-service with a smile.