Troubleshoot Google Drive issues / Canvas

Problem

  • How do I check the Google Drive account registered with Canvas?
  • How do I resolve an authorization error with my Google Drive account in Canvas?
  • How do I change the Google Drive account registered with Canvas?

Resolution

  • Refer to the Canvas Guide to connect your Google Drive in Canvas:
    • How do I connect to Google Drive as a web service in Canvas?
      • You must use your Miami Google account to submit files in Canvas. If your Google account is registered correctly in Canvas, but you are still having authorization issues:
        • Sign out of all your Google accounts (personal, work, school, etc.)
        • Clear your browser's cache and cookies
        • Sign back in only to your Miami Google account
          • To avoid confusion with different Google accounts, use different browsers for different accounts
          • Use Chrome Profiles to create a Miami profile to keep your accounts separate
      • If your registered account in Canvas is not correct:
        • In Global Navigation, click the Account link, then click the Settings link
        • Go to the "Registered Services" section
        • Hover your mouse over Google Drive and click the X to remove it.
        • Go to the "Approved Integrations" section to find the Google Drive LTI IAD-Prod
        • Click the trashcan icon (the Delete this Token button)
        • Click OK
        • Follow the steps to connect the correct Google Drive account in Canvas

Notes

User

  • Canvas Instructor
  • Canvas Student

System

  • 10185: Canvas
  • 10259: Google Drive - My Drive
  • 11357: Google Workspace for Education
    • Google Doc

 

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