Troubleshoot Google Drive issues / Canvas

Problem

• How do I check the Google Drive account registered with Canvas?
• How do I resolve an authorization error with my Google Drive account in Canvas?
• How do I change the Google Drive account registered with Canvas?

Resolution

• Refer to the Canvas Guide to connect your Google Drive in Canvas:
  • How do I connect to Google Drive as a web service in Canvas?
    • You must use your Miami Google account to submit files in Canvas. If your Google account is registered correctly in Canvas, but you are still having authorization issues:
      • Sign out of all your Google accounts (personal, work, school, etc.)
      • Clear your browser's cache and cookies
      • Sign back in only to your Miami Google account
        • To avoid confusion with different Google accounts, use different browsers for different accounts
        • Use Chrome Profiles to create a Miami profile to keep your accounts separate
    • If your registered account in Canvas is not correct:
      • In Global Navigation, click the Account link, then click the Settings link
      • Go to the "Registered Services" section
      • Hover your mouse over Google Drive and click the X to remove it.
      • Go to the "Approved Integrations" section to find the Google Drive LTI IAD-Prod
      • Click the trashcan icon (the Delete this Token button)
      • Click OK
      • Follow the steps to connect the correct Google Drive account in Canvas

Notes

• Visit the Canvas Status Dashboard to check performance information for Canvas services
• Instructure provides up-to-date documentation and instructions for Canvas
  • Browse all Canvas Guides by product 
  • Browse the Canvas Instructor Guide
  • Browse the Canvas Student Guide
  • Browse the Canvas App iOS Guide
  • Browse the Canvas App Android Guide

User

• Canvas Instructor
• Canvas Student

System

• 10185: Canvas
• 10259: Google Drive - My Drive
• 11357: Google Workspace for Education
  • Google Doc