Student Account / Guide: Parents and your student's account

Objective

  • To provide guidance on a parent's access to your student's account (financial and academic records)
  • To provide a legal rationale for the limited and specific account information we can provide to parents over the phone

User

  • Miami University Parents

Environment

  • Identity and Access Management
    • Miami Account
    • Student Account
    • Parent/Family Account
  • 10302: myMiami for Families
  • 284774: FERPA Management System
  • One Stop

Rationale

Guidelines

Common Issues and Resolutions

Issue: You cannot access your student's Miami account
Cause: You do not have the correct login credentials
Resolution: FERPA regulations prohibits Miami University from giving out passwords or assisting a non-user in resetting an account password. Ask your student to give you authorization to see certain records — all they have to do is follow these KB instructions to share their student account with you 

Issue: You cannot access your student's loan/debt summary page
Cause: Your parent account does not give you access to your student's loan/debt summary page
Resolution: Ask your student to log in to the loan/debt summary page and discuss questions you may have about their account

Issue: You cannot accept your student's financial aid award
Cause: Your parent account does not give you access to accept awards or make changes to your student's records
Resolution: Ask your student to log in and accept the financial aid award on their account

Issue: You can view information about your student within your parent account, but you cannot access and see their grades
Cause: Your student has not authorized you to access their grades
Resolution: Ask your student to give you authorization to see their grades — all they have to do is follow these KB instructions to share their student account with you

 

Information we can share

  • Certain information, including our formulas for creating Miami credentials, is considered to be public. We can freely provide the following to parents:
    • The formula for creating a typical UniqueID
      • Generally, a UniqueID will consist of the first six characters of a student's last name, their first initial, and their middle initial
    • The reason why a UniqueID might have a number at the end of it
    • The formula for creating a default MUnet password
      • A default password will consist of a student's two-digit month of birth, two-digit day of birth, and the last four digits of their Social Security number (SSN) in the format, MMDDSSSS
      • If no SSN is provided, a default password will consist of a student's two-digit month of birth, two-digit day of birth, and the last four digits of their Banner+ ID number in the format, MMDDBBBB
    • All methods available for resetting a password
      • Incoming first year student password reset tool, recovery options, in-person reset with photo ID, password reset form with two photo IDs
    • Anything publicly viewable in the Miami directory without logging in
       
  • For more information on Miami account credentials, see Miami Account / Guide: Find your UniqueID and MUnet password and Banner / Guide: Find your Banner+ number

 

Information we cannot share

  • Certain information is considered to be private. Under no circumstances can we provide the following to parents:
    • The status of your student's MUnet password at the default value
    • The formula used to create your student's default MUnet password
    • Confirmation of your student's birthday, Banner ID, or SSN
    • Confirmation of your student's UniqueID, if it is not publicly viewable in the directory

 

Details

Article ID: 91315
Created
Tue 11/5/19 10:20 AM
Modified
Wed 7/7/21 9:02 AM
Can you resolve this issue yourself?
Yes! This is self-service with a smile.