Canvas / Resolve course invitations not sent or received

Objective

• To provide troubleshooting tips on sending or receiving Canvas course invitations when:
  • You added students to a course site, but the invitations were not sent
  • You did not receive your Canvas course invitation

User

• Canvas Instructor
• Canvas Student

Environment

• 10185: Canvas
• Miami Email

Resolution

Canvas Instructor

• Verify that student email address(es) and UniqueID(s) are spelled and entered correctly
  • If not, re-add your students using the correct email address and UniqueID for each

Canvas Student

1. If you already have a Canvas account, log into Canvas and check your dashboard for the course invite
2. Check your spam mail for any invite from Canvas
3. Contact your instructor or site administrator to verify that your email address was entered in correctly

Notes

• Miami Online offers Canvas training
  • To find information and to register, go to the Events Calendar and search for Canvas. Resources for using technology. guides, and best practices can be found on the Miami Online website
  • Self-paced training is available to faculty and staff. Go to Miami Online Catalog and log in
• Visit the Canvas Status Dashboard to check performance information for Canvas services
• Instructure provides up-to-date instructor documentation and instructions for Canvas
  • Browse all Canvas Guides by product or see the Canvas Instructor Guide