Softphone App / Guide

Objective

  • To provide information to help you choose which of Miami's recommended softphone applications is right for you: Jabber or Webex 

User

  • User of Miami University Phone System

Environment

  • 440389: Jabber
    • Cisco Jabber
  • 700758: Webex
    • Cisco Webex 

Rationale

  • A softphone application emulates your physical desk phone on your computer and smartphone
  • One of the primary advantages of using a smartphone is that it is tied to the University phone directory, so you can use your Miami phone number for University activities
    • Miami's telephone system supports two softphone applications: Jabber and Webex 

Guidelines

Jabber

Webex

  • Webex Desktop can be used by
    • Anyone who has an assigned University phone extension
      • Note: Jabber has a maximum of eight phone extensions
    • Anyone who uses Webex conferencing
    • Anyone who needs chat features to converse with other groups and individual students, faculty, and staff
    • Anyone in a call center
    •  
  • Webex Smartphone can be used by
    • Anyone who has an assigned University phone extension
    • Anyone who uses Webex conferencing
    • Anyone who needs chat features to converse with other groups and individual students, faculty, and staff
       
  • For comprehensive product information and support documentation, visit Cisco Webex Help Center: Webex App
  • For current Webex up-time status and updates, visit Cisco Webex Global Service Status

 

Notes

 

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Related Services / Offerings (1)

University Phones
Phone services that support a variety of phone technologies including hardware/software phones, faxes, and call centers.