Service Catalog

Categories (5)

UCM Help

Welcome to the UCM Operations service catalog! The operations team (Brooke Roberson, Calee Isaacs, and Lori Osterberger) manages all requests through a ticketing system called TeamDynamix.

Below you will find a list of operations-specific forms for your use and reference. Completion of a form will automatically generate a ticket.

If there isn’t a form to meet your needs or you have additional questions, feel free to submit your request to UCMHelp@MiamiOH.edu. This email account is connected to our ticketing system and will automatically generate a ticket.

A member of our operations team will be in touch within 1 business day of receiving your form or email.
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Websites

UCM supports two content management systems (CMS) for creating and editing website content: Cascade Server is the primary CMS and WordPress.
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Form and Survey Tools

Miami offers several tools for creating different types of web forms so you can collect information from your audiences.
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University Events Calendar

The University events calendar is powered by Localist and aggregates events from multiple business systems including 25Live, EMS, TheHUB, and more to present one cohesive calendar.
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Email Marketing

Emma is an enterprise email marketing system used by Miami University. It is a cost effective solution that reaches your audiences in a place they may visit every day – their email inbox.
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