Service Catalog

Categories (5)

UCM Help

Welcome to the UCM Operations service catalog! The operations team (Brooke Roberson, Calee Isaacs, and Lori Osterberger) manages all requests through a ticketing system called TeamDynamix.

Below you will find a list of operations-specific forms for your use and reference. Completion of a form will automatically generate a ticket.

If there isn’t a form to meet your needs or you have additional questions, feel free to submit your request to This email account is connected to our ticketing system and will automatically generate a ticket.

A member of our operations team will be in touch within 1 business day of receiving your form or email.


UCM supports two content management systems (CMS) for creating and editing website content: Cascade Server is the primary CMS and WordPress.

Form and Survey Tools

Miami offers several tools for creating different types of web forms so you can collect information from your audiences.

University Events Calendar

The University events calendar is powered by Localist and aggregates events from multiple business systems including 25Live, EMS, TheHUB, and more to present one cohesive calendar.

Email Marketing

Emma is an enterprise email marketing system used by Miami University. It is a cost effective solution that reaches your audiences in a place they may visit every day – their email inbox.