Canvas / Error Record

Change your course's end date to allow the due date you require. This Canvas Guide article will tell you how to extend the end-date for your course

Check the Canvas Status page to see if an outage has occurred

• If an outage has occurred, be patient and know that Instructure is working to resolve the outage as quickly as possible
• If no outage has occurred, know that some login issues can be resolved simply by clearing your web browser's cache, cookies, temporary files, and history
  • Review this KB article to learn how to clear your browser cache and other data

• The course content has not been published 
• The course has been copied from a previous semester and has links to old resources on its pages, or links to pages or modules that are not published

• Student: Contact your instructor and ask them to update the links for the course
• Instructor: Publish your course content and verify the available from and to dates
  • This Canvas Guide article offers instructions on publishing your Canvas course

Service is currently unavailable. Try again later.
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SpeedGrader will not move to a previous test; or, if SpeedGrader will move to a previous test, it will not move forward again

• The course content has not been published 
• The course has been copied from a previous semester and has links to old resources on its pages, or links to pages or modules that are not published

• Open Canvas in a different browser or clear your browser cookies and cache, close the browser and try again
• If you continue to experience this issue, contact IT Help by phone at 513-529-7900 or by live chat at MiamiOH.edu/ITChat to request assistance
  • Provide the following information: 
    • Course name and number
    • Canvas assignment

• Clear the app cache by tapping three times with four fingers on the dashboard screen
  • A message will display that the app cache is clear
• If this does not resolve the issue, delete the app and reinstall it from the App store (iOS) or Play Store (Android)

• You are attempting to upload a PowerPoint file that contains uncompressed images
• You have too many files uploaded to Files

1. This Microsoft Office Support article offers instructions on compressing images in your document 
2. If you believe you have exceeded the 1000MB limit for file uploads for your class, try compressing other documents
3. Delete files that are not needed for the term
4. If you need additional file storage space, contact IT Help by phone at 513-529-7900 or by live chat at MiamiOH.edu/ITChat to submit your request for assistance
   • Provide the following information:
     • Course name and number
     • Additional file storage space needed
     • Reason for the additional space

• The encoding of files in Excel's most recent update doesn't match the exported files
• Notes in the Gradebook contain more than one word or a space

1. Open your .csv file in Excel
   1. Check the column named Students and delete any strange characters that appear
   2. Save the file
2. Check the Notes column in Canvas for notes containing more than one word or a space
   • Remove additional word or space
   • Or turn off Notes column
3. Attempt to upload the .csv file again