Identify and resolve errors / Canvas

Change your course's end date to allow the due date you require. Review the Canvas Guide to extend the end date for your course

Section dates override course dates in Canvas. You may also need to extend the section's end date. Review the Canvas Guide for changing section dates

If you are changing dates for a specific student or students to resolve an incomplete, review the KB article on opening a closed course for a student

Check the Canvas Status page to see if an outage has occurred

• If an outage has occurred, be patient and know that Instructure is working to resolve the outage as quickly as possible
• If no outage has occurred, know that some login issues can be resolved simply by clearing your web browser's cache, cookies, temporary files, and history
  • Review this KB article to learn how to clear your browser cache and other data

• Student: Contact your professor to update the link to an existing file, or re-upload the original
• Instructor: Confirm the item is in the course files. If not:
  • Add the file to Files using the Files instructions in the Canvas Guide
  • Update the link using the Course Link instructions in the Canvas Guide

• The course content has not been published 
• The course has been copied from a previous semester and has links to old resources on its pages, or links to pages or modules that are not published

• Student: Contact your instructor and ask them to update the links for the course
• Instructor: Publish your course content and verify the available from and to dates
  • Review the Canvas Guide instructions on publishing your Canvas course

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• The course content has not been published 
• The course has been copied from a previous semester and has links to old resources on its pages, or links to pages or modules that are not published

• Open Canvas in a different browser or clear your browser cookies and cache, close the browser and try again

• Clear the app cache by tapping three times with four fingers on the dashboard screen
  • A message will display that the app cache is clear
• If this does not resolve the issue, delete the app and reinstall it from the App store (iOS) or Play Store (Android)

• You are attempting to upload a PowerPoint file that contains uncompressed images
• You have too many files uploaded to Files

1. This Microsoft Office Support article offers instructions on compressing images in your document 
2. If you believe you have exceeded the 1000MB limit for file uploads for your class, try compressing other documents
3. Delete files that are not needed for the term
4. Use your Miami Google Drive account
   • Upload the file to Drive
   • Set the share settings and copy the link
   • Add the link to your Canvas course
     • Check the Canvas Guide for creating hyperlinks to external URLs
     • Check the Canvas Guide for using HTML view (for embedding files)
     • Use the Google Assignments LTI

• The encoding of files in Excel's most recent update doesn't match the exported files
• Notes in the Gradebook contain more than one word or a space

1. Open your .csv file in Excel
   1. Check the column named Students and delete any strange characters that appear
   2. Save the file
2. Check the Notes column in Canvas for notes containing more than one word or a space
   • Remove additional word or space
   • Or turn off Notes column
3. Attempt to upload the .csv file again