myMiami / Error Record: Advisor Assignment module

Objective

  • To identify errors in the Academic Advisor Assignment module (myMiami) and provide corresponding causes and resolutions

User

  • Miami University Staff, Faculty, Student

Environment

  • 10147: Advisor Assignment
  • 1097993: myMiami

Error + Resolution

Error Message
  An error occurred fetching the content for this module. This can sometimes occur due to login timeouts. Please try to log out, quit your browser, and try again. If you continue to receive this message, please contact the IT Services Support Desk at 513 529-7900. You can also access the application directly at Academic Advisor Information
Affected User / Action Miami University student receives this message when accessing the Academic Advisor module in myMiami
Cause Your connection timed out before the content loaded
Applied Resolution
  1. Follow these KB instructions on clearing your browser cache 
  2. Log out and quit your browser
  3. Try to log in to the module again
  4. If you continue to experience this issue, contact IT Help by phone at 513-529-7900 or by live chat session at MiamiOH.edu/ITChat to request assistance
   

 

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