myMiami / Error Record: Advisor Assignment module

Body

To identify errors in the Academic Advisor Assignment module (myMiami) and provide corresponding causes and resolutions

Error Message
	An error occurred fetching the content for this module. This can sometimes occur due to login timeouts. Please try to log out, quit your browser, and try again. If you continue to receive this message, please contact the IT Services Support Desk at 513 529-7900. You can also access the application directly at Academic Advisor Information
Affected User / Action	Miami University student receives this message when accessing the Academic Advisor module in myMiami
Cause	Your connection timed out before the content loaded
Applied Resolution	Follow these KB instructions on clearing your browser cache Log out and quit your browser Try to log in to the module again Registered students can access the application directly at Academic Advisor Information If you continue to experience this issue, contact IT Help by phone at 513-529-7900 or by live chat session at MiamiOH.edu/ITChat to request assistance