Canvas / Turnitin assignment submission pending

Objective

  • To obtain assistance in resolving a submission pending or error in Turnitin when:
    • Turnitin scores are stuck in pending; assignments not going into Turnitin
    • Turnitin shows no percentage
    • Turnitin reports pending submissions
    • Turnitin is not processing assignments
    • Turnitin is not showing similarity scores
    • Turnitin is not running on a Canvas assignment

User

  • Canvas Instructor

Environment

  • 10185: Canvas
    • Turnitin

Resolution

  • Students are advised to contact the instructor and ask the instructor to click the resubmit button in Speedgrader
  • Faculty should click the resubmit button in the Speedgrader to begin the similarity check
  • If issue persists contact IT Help at 513 529-7900 to report your issue with Turnitin

 

Notes

 


For internal use

 

Details

Article ID: 16727
Created
Mon 9/26/16 9:47 AM
Modified
Mon 7/12/21 12:07 PM
Can you resolve this issue yourself?
Yes! This is self-service with a smile.
Supported Office or Community
eLearning (ELM)
University Staff or Faculty