Troubleshoot file access or visibility issues (Student)/ Canvas

Problem

• Why am I unable to view or access a document or image file in my Canvas course?
• How do I view a file that shows a 'locked or Access Denied message?

Resolution

• If the image or document file was recently uploaded to the course, it may take a few moments to process. If the file is still not displaying for you, try clearing your browser cache and cookies
• Some browsers may have compatibility issues when displaying images or files in Canvas. Try configuring your browser to accept third-party cookies
• If the document or image file gives a "locked" or "Access Denied" message, contact your course instructor. They may need to adjust the file availability or visibility to ensure it is published or re-link the file in the course

Notes

• Visit the Canvas Status Dashboard to check performance information for Canvas services
• Instructure provides up-to-date documentation and instructions for Canvas
  • Browse all Canvas Guides by product 
  • Browse the Canvas Student Guide

User

• Canvas Student

System

• 10185: Canvas