Canvas / Troubleshoot image file issues

Objective

• To provide a link to the Canvas Guide article on how to use Files in Canvas when:
  • An image in your quiz has been replaced with a  lock icon

User

• Canvas Instructor

Environment

• 10185: Canvas

Resolution

• This Canvas Guide article will show you how to use Files as an instructor
• Ensure that the images are published in your course site; if they are in a folder, make sure that the folder is published too
• Ask your students to try to another browser and/or clear their cookies and cache and restart the browser

Notes

• Miami Online offers Canvas training
  • Office hours and support will be offered throughout each term. Look for an announcement in Canvas and an email to all faculty
  • Resources for using technology, guides, and best practices can be found on the Miami Online website
• Visit the Canvas Status Dashboard to check performance information for Canvas services
• Instructure provides up-to-date instructor documentation and instructions for Canvas
  • Browse all Canvas Guides by product or see the Canvas Instructor Guide