Request a FileVault recovery key for macOS

Tags PK17

Issue/Question

  • How do I obtain a FileVault recovery key to unlock an encrypted disk?
  • I am locked out after restarting my system — it is asking me for a FileVault recovery key

Environment

  • 199773: FileVault Drive Encryption
  • macOS client operating systems

Resolution

  1. To request a recovery key, complete and submit the form for requests requiring photo identification
  2. Under Password Reset Request Type, check the box to select Other
  3. Provide the following reason for making your request: Locked out of encrypted disk

 

Contact your local desktop support representative

  • Local desktop support will, in most cases, have access to recovery keys and may be contacted for assistance, if you are unable to access a locked disk

 

Resolution (Help Desk / TSR)

 

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Details

Article ID: 39995
Created
Mon 10/2/17 3:37 PM
Modified
Mon 6/24/19 10:40 AM
Can you resolve this issue yourself?
Can the end-user resolve the issue using the instructions given?
Or does the end-user need to request assistance from Miami UIT, a client office, or a vendor?
Yes! This is self-service with a smile.