FileVault / Request a recovery key for macOS

Objective

• To provide instruction on obtaining a FileVault recovery key to unlock an encrypted disk when:
  • You are locked out after restarting your system — it is asking you for a FileVault recovery key

Environment

• 199773: FileVault Drive Encryption
• macOS client operating systems

Resolution

1. To request a recovery key, complete and submit the form for requests requiring photo identification
2. Under Password Reset Request Type, check the box to select Other
3. Provide the following reason for making your request: Locked out of encrypted disk

Contact your local desktop support representative

• Local desktop support will, in most cases, have access to recovery keys and may be contacted for assistance, if you are unable to access a locked disk

For internal use

• Resolution (Help Desk / TSR)