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ClassTech / Multi-projection room
Note
If you need immediate help, locate the phone in the room and dial 9-7900, then press 9
Classrooms & Images
You must be logged in to your Miami University account to
CEC Website Content Updating
Issue/Question
I need to make changes to a page on CEC Webpage
Environment
Web Content
Resolution
Send an email to cechelp@miamioh.edu
Provide the following
ePromise / Assistance needed
ePromise application
For questions regarding the ePromise application, contact the One Stop office via email at OneStop@miamioh.edu or by phone at 513-529-0001 during business hours
Photo Roster / Assistance needed to recover student dropped from roster
system to regenerate, and then check the photo roster again
If the student is not listed, contact the Office of the Registrar by phone at 513-529-8703 or by email at Registrar@miamioh.edu to report
ClassTech / Single-projection room
Classrooms & Images
You must be logged in to your Miami University account to view these images
* ALU * BAC * BEN * BOY * CPA * EBG * FSB * HAL * HRN * HUG * IRV * KRG * LWS * MCG * MIL * MMH * PBD
CollegeNet CRM / Request support
supported by the Graduate School
For assistance, contact the Graduate School by email at applygrad@miamioh.edu or by phone at 513-529-3734 during business hours
Student Affairs / Troubleshoot access to drug abuse or sexual assault prevention program
the Office of Student Wellness at 513-529-7583 or email the program administrators at alcoholedu@miamioh.edu
Program administrators in the Office of Student Wellness will work with EVERFI to resolve the issue
Microsoft Office / License Activation Issues
Error Message
View Only. Your Account ******@miamioh.edu doesn't allow editing
Affected User / Client Office / Action
Personally owned Windows
Chrome / Add the KB search engine to Google search function
:
(Search engine) KnowIT
(Keyword) kb
(URL with %s in place of query) https://miamioh.teamdynamix.com/TDClient/1813/Portal/Shared/Search/?c=all&s=%s
Click the Add button
Use
Best Practice: CrowdStrike / Remediate incident
https://miamioh.edu/falcon
Remediate the issue noted in the ticket through normal means (reimage or removal of malicious software)
Close out the ticket in TeamDynamix
Log in to CrowdStrike
Responsibilities: Change and Continuous Improvement Committee (CCIC)
Purpose
This committee is accountable for the approval, prioritization, and scheduling of discretionary IT projects. The scope includes and is limited to the four application development teams and
Policy: Business Intelligence Information Governance
Miami University Business Intelligence Information is readily accessible to members of the University community, while protecting confidential or sensitive information from accidental or unauthorized access ... of University Computing Resources at Miami University (MUPIM 19.2) of the Miami University Policy Library. Failure to adhere to these policies is grounds for revocation of authorship/publisher status
Duo / Reactivate my mobile app
have successfully scanned the code
If you are unable to scan the QR code, click the Or have an activation link emailed to you instead link and follow these KB instructions
When you see the
Duo Bypass for Accepted International Students Located in China
Accepted international students currently in China may use this form to request a temporary bypass of the Duo two-factor authentication system until such time as they arrive on campus. For more information about why you need this bypass, please visit https://miamioh.teamdynamix.com/TDClient/KB/Artic ... Introduction
Accepted international students currently in China may use this form to request a temporary bypass of the Duo two-factor authentication system until such time as they arrive on campus