Microsoft Office / Error Record

Objective

  • To identify errors in Microsoft 365 (formerly Office 365) and provide corresponding causes and resolutions when:
    • An Office product does not allow access
    • An Office product does not allow editing or other function

User

  • Students, Faculty, Staff 
    • Alumni/Alumnae, Emirate/Emeritus, Former Students, Former Staff, Former Faculty are not licensed users.

Environment

  • Software & Apps
  • 10314: Microsoft  365
    • Word
    • PowerPoint
    • Excel
    • Access
  • Personally owned Computer
    • macOS
    • Windows

Error + Resolution

Error Message View Only. Your Account ******@miamioh.edu doesn't allow editing 
Affected User / Client Office / Action Personally owned computer user receives this error when saving a document in Microsoft 365
Cause Office activation issue on a personally owned computer — this issue does not apply to University-owned computers
Applied Resolution
   
 
Error Your Office product indicates that it has been deactivated
Affected User / Client Office / Action Personally owned computer user receives this error when attempting to access an Office product
Cause Office activation issue on a personally owned computer — this issue does not apply to University-owned computers
Applied Resolution / Workaround
   
 

Notes

 

Details

Article ID: 40001
Created
Mon 10/2/17 6:04 PM
Modified
Mon 7/12/21 12:09 PM
Can you resolve this issue yourself?
Yes! This is self-service with a smile.
Supported Office or Community
University Community of Students, Staff, and Faculty