Purpose and Overview
The Personally Owned Computer Support service at Miami University provides walk-in support for students, faculty, and staff with personally-owned devices through the Tech Support Lounge. Located in the east wing of the Armstrong Student Center, our trained staff offer guided assistance to help resolve a wide range of common technical issues, ensuring a smooth and productive technology experience.
Hours: Monday - Friday 9 a.m. - 5 p.m.
Summer and holiday hours vary
The Tech Support Lounge does not offer phone or email support. Assistance is available in person during operating hours.
Features and Benefits
Features:
- Walk-in Support: First-come, first-served assistance at the Armstrong Student Center.
- Device Troubleshooting: Wi-Fi connectivity, hardware diagnostics, and software issues.
- Hardware Diagnostics: Some problems are too complicated to handle over the phone or via chat. Our technicians will assist with more advanced diagnosis and troubleshooting.
- Guided Software Diagnostics, Installation, and Repair: Our technicians will assist with troubleshooting complicated software issues or performing complex tasks like Operating System updates and patches, virus and malware removal, or data backup.
- Repair Depot: Once determined to be a hardware failure covered by the manufacturer's warranty or using a mail-in service vendor, we can facilitate shipping/receiving your laptop to the manufacturer for repairs and provide a loaner computer in the meantime. (some restrictions apply).
- Safe Vendor Meeting Zone: Some warranties provide onsite service. Instead of having a technician meet you in a residence hall or apartment, you may schedule a time to use our workbench.
- DIY Repair Bench: If you wish to perform an out-of-warranty repair on your own, you may schedule time at one of our workbenches.
- Loaner Program: While your computer is away for service, you may be entitled to a loaner computer to use for the duration of the repair (some restrictions apply).
Benefits:
- Convenient: Offers in-person support at a central campus location.
- Expert: Provides troubleshooting to help keep devices running smoothly.
- Guided: Assists in meeting Miami University’s technical requirements.
- Comprehensive: Supports both academic and personal computing needs.
Service Boundaries and Constraints
- Support is available during regular business hours.
- Users should bring their device and charger for service.
- Repair services are not performed on campus; referrals are provided when needed.
- Some services may require appointments based on availability.
Eligibility and Audience
This service is available to:
- Students: For academic and personal device support.
- Parents: Seeking recommendations for student technology purchases.
- Oxford Community Members: On a best-effort basis for select issues.
Getting Started and Support
- Location: The Tech Support Lounge is located in the East Wing of the Armstrong Student Center.
- Walk-In Only: The Tech Support Lounge does not offer phone or email support. Assistance is available in person during operating hours.
- Technology Recommendations: View computer purchase recommendations or request a consultation appointment.