Softphone App / Guide

Objective

• To provide information to help you choose which of Miami's recommended softphone applications is right for you: Jabber or Webex 

User

• User of Miami University Phone System

Environment

• 440389: Jabber
  • Cisco Jabber
• 700758: Webex
  • Cisco Webex 

Rationale

• A softphone application emulates your physical desk phone on your computer and smartphone
• One of the primary advantages of using a smartphone is that it is tied to the University phone directory, so you can use your Miami phone number for University activities
  • Miami's telephone system supports two softphone applications: Jabber and Webex 

Guidelines

Jabber

• Jabber Desktop can be used by
  • Anyone who has an assigned University phone extension
    • Note: Jabber has a maximum of eight phone extensions
  • Anyone in a call center
     
• Jabber is recommended for
  • Anyone who wants a simplified phone-only application
  • Anyone who has issues using Webex
     
• For comprehensive product information and support documentation, visit Cisco Support: Jabber
• For information on installing and configuring Jabber for use in the Miami University phone system, visit Knowledge Base: Jabber
  • Jabber: Install and configure on a Mac
  • Jabber: Install and configure on a PC
  • Jabber: Install and configure on an Android device
  • Jabber: Install and configure on an iOS device

Webex

• Webex Desktop can be used by
  • Anyone who has an assigned University phone extension
    • Note: Jabber has a maximum of eight phone extensions
  • Anyone who uses Webex conferencing
  • Anyone who needs chat features to converse with other groups and individual students, faculty, and staff
  • Anyone in a call center
  •  
• Webex Smartphone can be used by
  • Anyone who has an assigned University phone extension
  • Anyone who uses Webex conferencing
  • Anyone who needs chat features to converse with other groups and individual students, faculty, and staff
     
• For comprehensive product information and support documentation, visit Cisco Webex Help Center: Webex App
• For current Webex up-time status and updates, visit Cisco Webex Global Service Status

Notes

• If you have issues with your softphone application, complete and submit your request for assistance at MiamiOH.edu/phones
• For comprehensive product information and support documentation:
  • Visit Cisco Support: Jabber
  • Visit Cisco Webex Help Center: Webex App