Error Record: Banner 9 Admin Common

Objective

  • To identify errors in Banner 9 Admin Common and provide corresponding causes and resolutions

User

  • Miami University Staff, Faculty, Student

Environment

  • 196712: Banner 9 Admin Common
    • Banner 9 QuickFlow

Error + Resolution

Error Message Service Invocation Failed: Couldn't access remote service
Affected User / Action Miami University staff, faculty, or student who is unable to access Banner 9 Admin
Cause Your CAS or Banner Admin session has failed
Applied Resolution
  1. Log in to myMiami in a new browser tab
  2. Return to your Banner tab
  3. Reload the page
 
Known Error Invalid Action
Affected User / Action Miami University staff, faculty, or student who is unable to run QuickFlow: QuickFlow called from form or main/search box will not work
Cause Known error in the current version of Banner 9 Admin Common — an update was reportedly released in March 2018
Workaround
  • Run Quickflow from GUAQFLW
  1. In Banner 9, open the QuickFlow page (GUAQFLW)
  2. In the QuickFlow field, enter the QuickFlow name (code)
    • Select the … to access the QuickFlow Query (GUQQUIK) page to search for a QuickFlow name (code)
  3. Click the Start button to run the Quickflow
 
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Details

Article ID: 68594
Created
Fri 12/7/18 1:42 PM
Modified
Fri 12/6/19 4:10 PM
Can you resolve this issue yourself?
Yes! This is self-service with a smile.