Forward calls on a Cisco phone

Issue/Question

  • How do I forward calls on a Cisco IP Phone?
  • How do I forward calls on my desk phone?

Environment

  • 10716: VoIP
    • Desk Phone
    • Cisco IP Phone

Rationale

  • Call-forwarding allows you to redirect all incoming calls to voicemail or to another number; use the CFwdAll softkey to set up call forwarding on your primary phone line

Resolution

Forward calls to another location

  1. Press the CFwdAll softkey
    • You will hear two beeps and see a blinking cursor in the LCD display
  2. Enter the University extension number OR enter the external number to which you want your calls forwarded
    • External numbers must be local numbers preceded by '88' (example, 88-555-5555)

 

Forward calls to voicemail

  1. Press the CFwdAll softkey
    • You will hear two beeps and see a blinking cursor in the LCD display
  2. Press the Messages (envelope) button to forward your calls to voicemail

 

Cancel call-forwarding

  • To cancel call forwarding, press the CFwdAll key again

 

Notes

  • Softkeys are the buttons across the bottom of the LCD screen. Labels are above the buttons and change as you navigate different windows and options. To see additional options during a call, press the green button on the right side of the LCD screen. The CFwdAll softkey is available when you are not on a call and your phone is not ringing
  • To change or set up call-forwarding when the line is busy or unanswered, complete and submit your request for assistance

 

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Details

Article ID: 6491
Created
Wed 6/3/15 12:36 PM
Modified
Fri 3/27/20 9:35 AM
Can you resolve this issue yourself?
Yes! This is self-service with a smile.