Guide: Virus and malware removal options and requirements for restoring network access

Purpose

• To provide information on computer virus and malware removal options and documentation requirements for restoring network access

User

• Miami Community

Environment

• 10139: Wireless Network
• 10684: DHCP
• Security

Rationale

• IT Security analysts at Miami may block your virus- or malware-infected computer or device from network access in order to protect other devices and the network itself. You must confirm the removal of the virus or malware (via digital attachment) before network access can be restored

Guidelines

Removal options 

• MiTech Computer Services technician performs removal
  • Go to Miami University Bookstore's MiTech Computer Services page for service menu, pricing, and hours
• MiTech Computer Services technician re-images or reinstalls the operating system
  • MiTech Computer Services will re-image Miami Notebook computers free of charge
• Reputable third-party computer repair service performs removal
  • You must present scan logs and an invoice or receipt from the third-party service as proof of removal so that your access to the network can be restored
• Do-it-yourself removal
  • Follow these instructions on removing viruses and malware from a macOS computer
  • Follow these instructions on removing viruses and malware from a Windows 10 computer
  • Follow these instructions on removing viruses and malware from a Windows 8 computer
  • You must present scan logs as proof of removal so that your access to the network can be restored
     
• After your computer has been cleaned, reply to the email you received notifying you of your security block and attach your scan logs as proof of removal
• Network Security will evaluate the security health of your device to verify that it is not longer compromised; the block will be removed within two business days

Notes

• Stop by MiTech Computer Services Center in the Brick & Ivy Campus Store in Shriver Center, Oxford
  • Or contact MiTech by phone at 513-529-2600
• MiTech does not provide walk-in repair services for University-owned hardware