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Miami Network
Viruses & Malware
Guide: Virus and malware removal options and requirements for restoring network access
Guide: Virus and malware removal options and requirements for restoring network access
Tags
NetSup
Purpose
To provide information on computer virus and malware removal options and documentation requirements for restoring network access
User
Miami Community
Environment
10139: Wireless Network
10684: DHCP
Security
Rationale
IT Security analysts at Miami may block your virus- or malware-infected computer or device from network access in order to protect other devices and the network itself. You must confirm the removal of the virus or malware (via digital attachment) before network access can be restored
Guidelines
Removal options
MiTech Computer Services technician performs removal
Go to Miami University Bookstore's MiTech Computer Services page for service menu, pricing, and hours
MiTech Computer Services technician re-images or reinstalls the operating system
MiTech Computer Services will re-image Miami Notebook computers free of charge
Reputable third-party computer repair service performs removal
You must present scan logs and an invoice or receipt from the third-party service as proof of removal so that your access to the network can be restored
Do-it-yourself removal
Follow these instructions on removing viruses and malware from a macOS computer
Follow these instructions on removing viruses and malware from a Windows 10 computer
Follow these instructions on removing viruses and malware from a Windows 8 computer
Follow these instructions on removing viruses and malware from a Windows 7 computer
You must present scan logs as proof of removal so that your access to the network can be restored
After your computer has been cleaned, reply to the email you received notifying you of your security block and attach your scan logs as proof of removal
Network Security will evaluate the security health of your device to verify that it is not longer compromised; the block will be removed within two business days
Notes
Stop by MiTech Computer Services Center in the Brick & Ivy Campus Store in Shriver Center, Oxford
Or contact MiTech by phone at 513-529-2600, option 3
MiTech does not provide walk-in repair services for University-owned hardware
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Details
Article ID:
6463
Created
Wed 6/3/15 11:14 AM
Modified
Thu 8/15/19 2:16 PM
Can you resolve this issue yourself?
Yes! This is self-service with a smile.
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Check out this knowledge base article I found in the IT @ Miami knowledge base. https://miamioh.teamdynamix.com/TDClient/1813/Portal/KB/ArticleDet?ID=6463 Guide: Virus and malware removal options and requirements for restoring network access