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Microsoft Apps + Windows OS
Microsoft / Troubleshoot account login
Microsoft / Troubleshoot account login
Tags
RI
Objective
To provide troubleshooting tips on logging into your Miami Microsoft account when:
Word asks you to confirm your license
You cannot log in to the Microsoft portal
You cannot log in to the Microsoft Office Portal to download your copy of Office
You cannot activate Office apps on your mobile device
Environment
Software & Apps
10314: Microsoft 365
Microsoft Office
Office 365
macOS
Windows
Android
iOS
User
Current Miami University Student, Staff, Faculty
Alumni/Alumnae, Emirate/Emeritus, Former Students, Former Staff, Former Faculty are not licensed users
Personally owned computers only
Possible Cause
Password mismatch between on premise Active Directory and the cloud Azure Active Directory
You must use your full Miami University e-mail address — not your UniqueID — for the username and your MUnet password
You must be a current student, staff member, or faculty member of Miami University to log into the Microsoft 365 (formerly Office 365) portal and obtain a license
Resolution
When prompted to activate, be sure to use your full Miami email address for your username and your MUnet password as your password
If you receive an error message,
try to log in to myMiami
If you can log in to myMiami with the same UniqueID and your MUnet password, contact IT Help at 513-529-7900 to request assistance
If you cannot log in to myMiami:
Open MUnet Password Utilities
Click the
I would like to change my MUnet password
link
After your password reset has been confirmed, wait approximately 30 minutes for the password to sync to the cloud directory
Open the Microsoft Office Portal
Enter your new MUnet password when prompted
If you are still unable to sign in, contact IT Help by phone at 513-529-7900 or by live chat at
MiamiOH.edu/ITChat
to report your issue
Notes
The delta for password synchronization from the on-premises directory to the Microsoft cloud is 30 minutes
Microsoft 365 subscription is only valid for current Students, Grad Students, Faculty, and Staff
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Details
Article ID:
18137
Created
Mon 11/7/16 6:37 PM
Modified
Tue 2/27/24 12:14 PM
Can you resolve this issue yourself?
Yes! This is self-service with a smile.
Supported Office or Community
University Community of Students, Staff, and Faculty
Related Articles (1)
Personal Computer / Guide: Software recommendations
http://MiamiOH.edu/StudentSoftwareGuide
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Check out this article I found in the IT knowledge base.<br /><br /><a href="https://miamioh.teamdynamix.com/TDClient/1813/Portal/KB/ArticleDet?ID=18137">https://miamioh.teamdynamix.com/TDClient/1813/Portal/KB/ArticleDet?ID=18137</a><br /><br />Microsoft / Troubleshoot account login