Microsoft / Troubleshoot account login

Objective

• To provide troubleshooting tips on logging into your Miami Microsoft account when:
  • Word asks you to confirm your license
  • You cannot log in to the Microsoft portal
  • You cannot log in to the Microsoft Office Portal to download your copy of Office
  • You cannot activate Office apps on your mobile device

Environment

• 10668: Active Directory (AD)
• 340890: Microsoft Azure Active Directory
• 10296: MUnet Password Utilities (WAS)
• Software & Apps
• 10314: Microsoft 365
  • Microsoft Office
  • Office 365
• 1097993: myMiami, OneCampus
• macOS
• Windows
• Android
• iOS

User

• Current Miami University Student, Staff, Faculty
  • Alumni/Alumnae, Emirate/Emeritus, Former Students, Former Staff, Former Faculty are not licensed users
  • Personally owned computers only

Possible Cause

• Password mismatch between on premise Active Directory and the cloud Azure Active Directory
• You must use your full Miami University e-mail address — not your UniqueID — for the username and your MUnet password
• You must be a current student, staff member, or faculty member of Miami University to log into the Microsoft 365 (formerly Office 365) portal and obtain a license

Resolution

1. When prompted to activate, be sure to use your full Miami email address for your username and your MUnet password as your password
2. If you receive an error message, try to log in to myMiami
3. If you can log in to myMiami with the same UniqueID and your MUnet password, contact IT Help at 513-529-7900 to request assistance
4. If you cannot log in to myMiami:
   1. Open MUnet Password Utilities
   2. Click the I would like to change my MUnet password link
   3. After your password reset has been confirmed, wait approximately 30 minutes for the password to sync to the cloud directory
   4. Open the Microsoft Office Portal
   5. Enter your new MUnet password when prompted
5. If you are still unable to sign in, contact IT Help by phone at 513-529-7900 or by live chat at MiamiOH.edu/ITChat to report your issue

Notes

• The delta for password synchronization from the on-premises directory to the Microsoft cloud is 30 minutes
• Microsoft 365 subscription is only valid for current Students, Grad Students, Faculty, and Staff