Miami Student Account / February 2025: Unable to log in to Wi-Fi, AppPortal, or lab workstations

Objective

• To provide resolution to users impacted by new account creation bug that resulted in out-of-sync credentials

Scope

• Accounts that are able to log into some Miami applications, but unable to connect to Wi-Fi or access other Active Directory authenticated resources

User

• Help Desk
• ADOTs

Environment

• 10139: Wi-Fi Network
  • MiamiOH-Secure
  • MU-Wireless
• 10673: AppPortal Applications
• 10668: Active Directory
• 1388733: RapidIdentity

Guide

1. Log in to MUnet Password Utilities (RI) using your UniqueID and MUnet default password 
   • The default password for your account is your two-digit month of birth, two-digit day of birth, and the last four digits of Social Security number (SSN) (MMDDSSSS)
     • Example: Your birthday is April 1, and your SSN is 555-555-5555, so your default password would be 04015555
   • If you did not provide the University with an SSN, your default password is your two-digit month of birth, two-digit day of birth, and the last four digits of your Banner+ ID number (MMDDBBBB)
     • Example: Your birthday is April 1, and your Banner+ ID is +00987654, so your default password would be 04017654
     • Learn how to locate your Banner+ number
2. Click the Next button
3. In upper-right corner of the screen, click your profile name and select Change Password from the drop-down 
4. Enter your current password
5. Change your MUnet password following Standard: Passwords
   • 16-255 characters
   • Minimum of one uppercase letter
   • Minimum of one lowercase letter
6. Click the Save button

Note 

• Credentials are synced to systems after being set. Please allow 1-2 minutes for this process to complete before attempting the new credentials