Understand retention settings and purge activities / DocuSign

Problem

  • How do I learn about DocuSign documentation retention settings and purge activities?

Resolution

  • How long are documents retained? 
    • Signed envelopes are retained on the system for 120 days after signing has been completed
       
  • Can I get my purged document back? 
    • No, once a document has been purged it can not be recovered
       
  • Will I be notified before a document is purged? 
    • Yes, a notification will be sent to the sender and any specified individual 14 days and 7 days before the document is purged
       
  • Where should I store documents, if not in DocuSign? 

System

  • 1044178: DocuSign