Identify and resolve errors / Snap Surveys Tool

Problem

  • I need to identify and resolve errors in the Snap Surveys Tool 

Error + Resolution

Error Message
  The survey or survey application you are accessing is currently unavailable due to technical difficulties
Affected User / Action Miami University user receives this error message when attempting to access Snap Surveys
Cause (not documented)
Applied Resolution Contact IT Help by phone at 513-529-7900 or by live chat at MiamiOH.edu/ITChat to report the error
   

Notes

  • Contact Scripps Gerontology Center by phone at 513-529-2628 or by email at socgty@MiamiOH.edu  for questions
  • Go to Snap Surveys Support Hub to search for interactive tutorials, worksheets, blog articles, webinar recordings, user forum, and online user guide and installation and update instructions for Snap Survey Software

User

  • Miami University Staff, Faculty, Student

System

  • 12572: Snap Surveys Tool

 

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