Unable to view videos in course / Canvas

Problem

• Why can't I view videos in my Canvas course?
• Why am I getting an error on videos in Canvas?

Resolution 

1. Follow these KB instructions to clear your browser cache and other data
2. Restart your browser and try again
3. If you are still unable to view the media, contact your instructor, as they may need to replace it

Faculty: If students are reporting that they are getting the Access Denied error or the question mark, do the following:

1. View the content in Student View to identify the content with errors
2. In the Canvas course, delete the media content
3. Add the media back to the page using the Rich Content Editor
   • Note that if you "copy/paste" the link for a file, page, assignment, etc., from one course to another, students will not have access. You need to find the item in the current course and link it using a course link

Notes

• Check the Canvas Guide to review recommended browsers, required components, plug-ins and extensions, and privacy settings
• Review the Canvas Guide to learn about the resources associated with the Rich Content Editor (RCE)
   
• Visit the Canvas Status Dashboard to check performance information for Canvas services
• Instructure provides up-to-date documentation and instructions for Canvas
  • Browse all Canvas Guides by product 
  • Browse the Canvas Instructor Guide
  • Browse the Canvas Student Guide
  • Browse the Canvas App iOS Guide
  • Browse the Canvas App Android Guide

User

• Canvas Student, Instructor

System

• 10185: Canvas