Unable to view videos in course / Canvas

Problem

• I want to view videos in Canvas

Resolution 

1. Follow these KB instructions to clear your browser cache and other data
2. Close the browser and try again
3. Turn off your computer and wait a minute before turning it back on to try again
4. If you continue to experience this issue, download and install Firefox
5. If you are still unable to view the media it is likely the instructor will need to remove the media link and add it back to the content item. 

Faculty: If students are reporting that they are getting the access denied error or the question mark, do the following:

1. In the Canvas course item delete the media content
2. Using the plug-in icon on the second row of the toolbar add the media back into the page/assignment/discussion/quiz
   1. To use Kaltura media in Canvas, refer to this Miami Online webpage

Notes

• This Canvas Guide article will tell you everything you need to know about browsers, required components, plug-ins and extensions, and privacy settings
• This Canvas Guide article provides links to all the resources associated with the Rich Content Editor (RCE)
   
• Visit the Canvas Status Dashboard to check performance information for Canvas services
• Instructure provides up-to-date documentation and instructions for Canvas
  • Browse all Canvas Guides by product 
  • Browse the Canvas Instructor Guide
  • Browse the Canvas Student Guide
  • Browse the Canvas Mobile Guide

User

• Canvas Student, Instructor

System

• 10185: Canvas