Request a recovery key for macOS / FileVault

Problem

  • How do I obtain a FileVault recovery key to unlock an encrypted disk when I have been locked out of the system
  • I was locked out after restarting my system — it is asking me for a FileVault recovery key

Resolution

  1. To request a recovery key, complete and submit the form for requests requiring photo identification
  2. Under Password Reset Request Type, check the box to select Other
  3. Provide the following reason for making your request: Locked out of encrypted disk

 

Contact your local desktop support representative

  • Local desktop support will, in most cases, have access to recovery keys and may be contacted for assistance if you are unable to access a locked disk

User

  • Miami University Staff, Faculty

System

  • 199773: FileVault Drive Encryption
  • University-owned Computer
  • macOS client operating systems

 

For internal use

 

Reset Unrecoverable Password Print Article

Related Services / Offerings (1)

Reset Unrecoverable Password
Use this form only if you have attempted to use your password recovery options and are unable to visit a campus service desk. A technician will contact you to schedule a zoom to verify your ID and complete the reset process.