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By clicking the green Get Help button on this page, you will open a ticket for IT support. Complete the ticket form to help IT staff know how they can help you.

Once you submit your request, you can expect the following during our operating hours:

  • Acknowledgement within 1 hour: to have a support professional review and begin work on your request
  • Resolution within:
    • 2 hours for priority 1 ticket
    • 4 hours for a priority 2 ticket
    • 1 business day for a priority 3 ticket
    • 2 business days for a priority 4 ticket
    • 7 business days for a priority 5 ticket


​The factors used to determine the priority are contained in the Prioritization Rubric.

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Prioritization Rubric.pdf

5/20/2015 10:08:15 AM