Guide: Virus and malware removal options and requirements for restoring network access

Tags Guide NetSup

Purpose

  • To provide information on computer virus and malware removal options and documentation requirements for restoring network access

User

  • Miami Community

Environment

  • Wireless Network
  • Security

Rationale

  • IT Security analysts at Miami may block your virus- or malware-infected computer or device from network access in order to protect other devices and the network itself. You must confirm the removal of the virus or malware (via digital attachment) before network access can be restored

Guidelines

Removal options 

 

Notes

  • Stop by MiTech Computer Services Center in the Miami University Bookstore in Shriver Center
    • Or contact MiTech by phone at 513-529-2600, option 3
  • MiTech does not provide walk-in repair services for University-owned hardware

 

Was this helpful?
0 reviews

Details

Article ID: 6463
Created
Wed 6/3/15 11:14 AM
Modified
Fri 9/14/18 10:18 AM
Can you resolve this issue yourself?
Can the end-user resolve the issue using the instructions given?
Or does the end-user need to request assistance from Miami UIT, a client office, or a vendor?
Yes! This is self-service with a smile.