Request a Duo bypass code

Tags PK18

Issue/Question

  • How do I request a Duo bypass code?
  • I would like to request a Duo bypass code

Environment

  • 312306: Duo Security Two-factor Authentication

Rationale

  • If the device you configured to receive Duo passcodes is lost, stolen, or otherwise unavailable, you can request a bypass code in order to authenticate login to a Duo-enabled service

Resolution 

  1. Contact IT Help by phone at 513-529-7900 or via live chat at https://www.miamioh.edu/itchat to submit your request for a Duo bypass code
    • You cannot email the request as the turnaround time on email requests is not quick enough to ensure that the code will not have expired
  2. When your request has been processed, you will receive your bypass code

 

Notes

  • After you've enrolled your primary device for use with Duo Security, MUIT recommends that you add a second device to your account. This will give you the ability to log in to your applications if the device you use regularly to authenticate is damaged, lost, or forgotten

 

Resolution (Help Desk)

 

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Details

Article ID: 60558
Created
Thu 8/16/18 2:16 PM
Modified
Tue 2/26/19 10:40 AM
Can you resolve this issue yourself?
Can the end-user resolve the issue using the instructions given?
Or does the end-user need to request assistance from Miami UIT, a client office, or a vendor?
Yes! This is self-service with a smile.