Request: Duo / Obtain a temporary bypass code

Request

• To obtain assistance in requesting a Duo bypass code

Rationale

• If the device you configured to receive Duo passcodes is lost, stolen, or otherwise unavailable, you can request a bypass code in order to authenticate login to a Duo-enabled service

Resolution 

• Accepted international students located in China, complete and submit your request for a temporary Duo bypass
• All other students, contact IT Help by phone at 513-529-7900 or via live chat at https://www.miamioh.edu/itchat to submit your request for a Duo bypass code
  • You cannot email the request as the turnaround time on email requests is not quick enough to ensure that the code will not have expired
• When your request has been processed, you will receive your bypass code

Notes

• After you've enrolled your primary device for use with Duo Security, MUIT recommends that you add a second device to your account. This will give you the ability to log in to your applications if the device you use regularly to authenticate is damaged, lost, or forgotten
  • You must be enrolled in Duo before you can add a secondary device
  • Follow these KB instructions to enroll a secondary device for use with Duo

Environment

• 312306: Duo Security Two-factor Authentication

For internal use

• Procedure (Help Desk)