Wireless Network / Connect an iOS device to MiamiOH-Secure

Objective  

• To provide instruction on connecting an iOS device to Miami's wireless network
• To provide instruction on installing the MiamiOH-Secure configuration tool on an iOS device 
  • When your iOS device is repeatedly disconnected from MiamiOH-Secure
• To provide instruction on troubleshooting the network settings on your iOS device 
  • When you cannot connect to MiamiOH-Secure on your iPhone or iPad

Environment

• 10139: Wi-Fi Network
  • MiamiOH-Secure
• iOS Device
  • iPhone, iPad

Resolution

Connect an iOS device

1. On the home screen, tap Settings
2. Tap Wi-Fi
3. Ensure that Wi-Fi is enabled by moving the slider to On
   • After Wi-Fi is enabled, a list of available networks will appear within a few seconds
4. Tap MiamiOH-Secure to open authentication screen
   • Note: Some versions of iPhone and iOS may not default to trust the certificate used. If prompted to trust the radius.miamioh.edu certificate, select the Trust option
5. Enter your UniqueID and MUnet password
6. Tap Join
7. When the certificate screen appears, tap Trust
   • When you are successfully connected, a check mark will appear next to MU-Wireless

Notes 

• To ensure that your device stays connected to MiamiOH-Secure while on campus, forget/delete MU-Gaming, MaimiOH-Visitor and MU-Guest from your remembered networks
• You must re-enter your credentials any time you change your MUnet password
• If you can see the wireless networks, but are still unable to connect to the Miami network, contact IT Help by phone at 513-529-7900 or by live chat at MiamiOH.edu/ITChat. Provide the following information: 
  • Location
  • Media Access Control address (MAC) for your device(s)
  • Contact information

Return to Objective 

Troubleshoot your iOS device settings

• Have you tried forgetting MiamiOH multiple times, but are still unable to connect? Some versions of iPhone and iOS may not default to trust the certificate used. Follow these instructions to reset the network settings on your iOS device, and be sure to "trust" Miami's security certificate

1. Tap the Settings app on your home screen
2. Next tap General
3. Tap Reset
4. Tap Reset Network Settings
   • Note: This will cause your device to forget all wireless networks
5. Restart your device
6. Tap the Settings app on your home screen
7. Tap Wi-Fi and then MiamiOH-Secure
8. If a certificate verification appears, tap Trust
9. Enter your UniqueID and your MUNet password
10. Tap Join

Note

• If you can see the wireless networks, but are still unable to connect to the Miami network, contact IT Help by phone at 513-529-7900 or by live chat at MiamiOH.edu/ITChat. Provide the following information: 
  • Location
  • Media Access Control address (MAC) for your device(s)
  • Contact information

Return to Objective