Enroll a smartphone for use (recommended) / Duo

Problem

• How do I set up and enroll a smartphone for use with Duo Security?
• How do I set up and enroll a smartphone through the Duo Mobile app?

Rationale

• Duo Security and MUIT recommend the use of a smartphone and the Duo Mobile app for the best experience in two-factor authentication
• Duo works with smartphones through the Duo Mobile app to support authentication via Duo Push (recommended) and Duo Passcode

Resolution 

1. Download and install the Duo Mobile app on the smartphone you want to enroll
   • Go to the app store for your device and search for Duo Mobile (not the Google Duo app!)
   • When prompted, allow Duo Mobile to take pictures and record video
     • This enables you to scan the QR code (step 15) and activate your account
   • Make sure Notifications are enabled for the Duo Mobile app on your smartphone
     • iPhones may disable these notifications by default
2. Open a supported browser: Chrome, Firefox, Safari, Internet Explorer 8 (or later), or Opera
3. If you have already enrolled in Duo, follow these KB instructions to access Duo's Self Service Portal
4. If this your first time enrolling in Duo, log in to any Miami University system using your UniqueID and MUnet password
   • Click the Start setup button
5. Select Mobile phone as the type of device you want to add
6. Click the Continue button
7. Enter the area code and phone number of the smartphone you want to enroll
   • A check-mark indicates that you have entered the number in the correct format
8. Check the box to confirm that you have entered the correct phone number 
9. Click the Continue button
10. Select the type of smartphone you want to enroll: iPhone, Android, or Windows
11. Confirm that the Duo Mobile app is installed on your smartphone and click the I have Duo Mobile Installed button
12. Locate the QR code in the activation window
13. In the Duo Mobile app on your phone, tap the + (plus-symbol) button
14. Hold your phone to your computer screen so that your device camera can scan the QR code 
    • A check mark indicates that you have successfully scanned the code
    • If you are unable to scan the QR code, click the Or have an activation link emailed to you instead link and follow these KB instructions
15. When you see the check mark, click the Continue button
16. On the My Settings & Devices screen, select the authentication method you want to use
    • Duo Security and MUIT recommended that you use Duo Push
17. Click Continue to Login to complete your enrollment
    • You will receive on-screen verification that you have enrolled successfully
18. Click the appropriate button to authenticate your identity and complete your login

Notes

• Learn more about using the Duo Mobile app on your Android device
• Learn more about using the Duo Mobile app on your iPhone or iOS tablet
• Learn more about using the Duo Mobile app on your Windows phone
• Review Duo Security's User Enrollment Guide

User

• All current Miami University Students, Faculty, and Staff, plus Alumni, Retirees, and Emeriti are required to enroll in Duo

System

• 312306: Duo Security Two-factor Authentication
• Duo Mobile App
  • Android, iPhone, or Windows smartphone