Miami Account / Guide: Troubleshoot login issues

Objective

• To provide a troubleshooting guide for resolving Miami login issues for faculty, staff, and student accounts
  • When you cannot log in to myMiami
  • When you receive an error message, Inactive Account
  • When you try to log in to myMiami for the first time and receive an error
  • When you can log in to some services, but not others

Environment

• 1388733: RapidIdentity
• 908729: MU IAM Portal
• 1097993: myMiami
• 10296: MUnet Password Utilities
• 10384: UniqueID Lookup
• Identity and Access Management
• Miami Account
  • Student, Faculty, or Staff Account

Possible Causes

• Your account has not been created yet
• You entered incorrect credentials
• Passwords between directories are out of sync

Troubleshooting Guide

• Account creation is not instant — it can take 24 hours from the time it was submitted for creation
  • In periods of high-volume demand, it may take a few days for a new faculty, staff, or student account to be fully created
     
• If you can log into some services but not others, go directly to the option for changing your password at Miami's MUnet Password Utilities page
   
• Be sure that you entered your Miami UniqueID/username correctly
  • Your UniqueID/username is generated using data from Human Resources or Student enrollment information
  • It generally consists of the first six characters of your last name + first initial + middle initial
    • Example: If your name were Joan Q. Public, your UniqueID/username would be publicjq
  • If you don't know your UniqueID/username:
    • Check personal email message subject Welcome to Miami <Name> for uniqueID/username and account claim info
    • Use RapidIdentity to check uniqueID/username:
      • Navigate to https://accounts.miamioh.edu
      • Select Forgot Username (UniqueID)?
      • Enter personal email address or mobile phone number
      • Select Send
      • The uniqueID/username will be provided via email/SMS
• Be sure that you entered your MUnet password correctly
  • • If this is a NEW account, follow the Account Claim instructions to set a password
  • If you still cannot log in, change your password at Miami's MUnet Password Utilities page
  • Learn how to find your UniqueID and MUnet password — your secure Miami account credentials
  • If you are receiving an Authentication Interrupt prompt, follow these instructions on Authentication Interrupts