GET, Mobile ID / Error Record

Objective

  • To identify errors in the GET and/or Mobile ID app and provide corresponding causes and resolutions

User

  • Miami University Student
  • Miami University Employee
  • Campus Services Center 

Environment

  • 10220: CS Gold (CBORD) (Electronic door access control for the entire University/GET for limited financial transactions and door access control to assigned/permitted locations)
    • Miami ID, ID Card, Miami ID Card, Digital ID
    • Mobile ID App, Mobile ID - used only by a limited group of staff on campus for a specific purpose
    • GET App, GET
  • Residence Halls, Dining Halls
  • Campus Services Center

Error + Resolution

Error Message

  Authorization Limit Exceeded
Affected User / Action Miami University staff member unable to log in to the Mobile ID app to perform a specific function
Cause User is logged in to the Mobile ID app on more than one device — the Mobile ID app can only be used on one device at a time
Resolution
  1. Do not uninstall the Mobile ID app on your primary/preferred device
  2. Locate the other device on which you are logged in to the Mobile ID app, and log out
  3. Log in to the app on your primary/preferred device
  4. If you continue to experience this issue, contact Campus Services at 513-529-5000 for assistance during business hours
 

Error

  Error occurs when using the GET app at a Miami University dining hall
Affected User / Action Miami University student who is unable to pay for a meal using the GET app
Cause (not documented)
Resolution
  • In GET select the "scan card" icon to display barcode
  • Use your Miami ID card to pay for the transaction
  • Contact Campus Services at 513-529-5000 for assistance during business hours
 

Error

  Error occurs when using the GET app at a Miami University residence hall
Affected User / Action Miami University student who is unable to open dorm room door using the GET app
Cause (not documented)
Resolution
  • Use your Miami ID card to enter your dorm
  • If you continue to experience this issue, look up the Resident Adviser/Resident Director (RA/RD) on the building bulletin board and contact them for assistance 
  • If you cannot find the RA/RD contact information, contact Campus Services at 513-529-5000 for assistance during business hours
    • Provide the following information:
      • Your name and UniqueID
      • Your residence information, including building name and room number
  • If the Campus Services Center is closed, contact Miami University Police at 513-529-2222 for assistance
 

Notes

 

0% helpful - 1 review

Details

Article ID: 70734
Created
Wed 1/23/19 4:51 PM
Modified
Fri 1/27/23 10:50 AM
Can you resolve this issue yourself?
Yes! This is self-service with a smile.
Supported Office or Community
Campus Services Center
University Community of Students, Staff, and Faculty