GET, Mobile ID / Error Record

Objective

To identify errors in the GET and/or Mobile ID app and provide corresponding causes and resolutions

10220: CS Gold (CBORD) (Electronic door access control for the entire University/GET for limited financial transactions and door access control to assigned/permitted locations)
- Miami ID, ID Card, Miami ID Card, Digital ID
- Mobile ID App, Mobile ID - used only by a limited group of staff on campus for a specific purpose
- GET App, GET
Residence Halls, Dining Halls
Campus Services Center

Error Message
	Authorization Limit Exceeded
Affected User / Action	Miami University staff member unable to log in to the Mobile ID app to perform a specific function
Cause	User is logged in to the Mobile ID app on more than one device — the Mobile ID app can only be used on one device at a time
Resolution	Do not uninstall the Mobile ID app on your primary/preferred device Locate the other device on which you are logged in to the Mobile ID app, and log out Log in to the app on your primary/preferred device If you continue to experience this issue, contact Campus Services at 513-529-5000 for assistance during business hours

Error
	Error occurs when using the GET app at a Miami University dining hall
Affected User / Action	Miami University student who is unable to pay for a meal using the GET app
Cause	(not documented)
Resolution	In GET select the "scan card" icon to display barcode Use your Miami ID card to pay for the transaction Contact Campus Services at 513-529-5000 for assistance during business hours

Error
	Error occurs when using the GET app at a Miami University residence hall
Affected User / Action	Miami University student who is unable to open dorm room door using the GET app
Cause	(not documented)
Resolution	Use your Miami ID card to enter your dorm If you continue to experience this issue, look up the Resident Adviser/Resident Director (RA/RD) on the building bulletin board and contact them for assistance If you cannot find the RA/RD contact information, contact Campus Services at 513-529-5000 for assistance during business hours Provide the following information: Your name and UniqueID Your residence information, including building name and room number If the Campus Services Center is closed, contact Miami University Police at 513-529-2222 for assistance

Miami University Campus Services provides end-user support for the Campus Services GET app
- Go to Miami's Campus Services website for tips on getting the most from your GET app

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Article ID: 70734

Created

Wed 1/23/19 4:51 PM

Modified

Fri 1/27/23 10:50 AM

Can you resolve this issue yourself?

Yes! This is self-service with a smile.

Supported Office or Community

Campus Services Center
University Community of Students, Staff, and Faculty