GET, Mobile ID / Error Record

1. Do not uninstall the Mobile ID app on your primary/preferred device
2. Locate the other device on which you are logged in to the Mobile ID app, and log out
3. Log in to the app on your primary/preferred device
4. If you continue to experience this issue, contact Campus Services at 513-529-5000 for assistance during business hours

• Use your Miami ID physical card or digital ID to enter your dorm
• If you continue to experience this issue, look up the Resident Adviser/Resident Director (RA/RD) on the building bulletin board and contact them for assistance 
• If you cannot find the RA/RD contact information, contact Campus Services at 513-529-5000 for assistance during business hours
  • Provide the following information:
    • Your name and UniqueID
    • Your residence information, including building name and room number
• If the Campus Services Center is closed, contact Miami University Police at 513-529-2222 for assistance

If you receive a message on your phone that says Could not add card it likely means someone else's iCloud account is active on your phone and a different user has already issued a credential using the same iCloud account. It could also mean that your Digital ID is loaded to a different (old) phone or Apple watch. You'll need to revoke that card or create/login with a different iCloud account.

If someone else's AppleID is active on your phone, you should create a new one for yourself. After you do that, you'll be able to add your Miami Digital ID to your personal AppleID.

If you already are using your correct personal AppleID, then you may need to remove/revoke the incorrect card from the wallet by following these steps:

1. Go to Settings > Wallet & Apple Pay
2. Look under Other Cards to confirm the Miami Digital ID has been removed. If you do see Miami ID in this section, tap on it, and then scroll down and tap Remove
3. Go back to the main Settings to make sure your Miami Digital ID is not associated with any other device
4. Click on your name at the top of the menu to access your AppleID settings page
5. Scroll down to the list of devices and select any OLD iPhones or Apple Watches to see if Miami Digital ID is still listed on those device(s)
6. If it is, then scroll down and select Remove all cards
7. Once the cards are removed (may take a few moments), close and reopen the GET Mobile app. You should now be able to add the Miami Digital ID to your device. Once the incorrect card/credential is removed, close and reopen the GET Mobile App, and then you'll be able to add your Miami Digital ID to your device
8. If you continue to experience this issue, contact Campus Services at 513-529-5000 for assistance during business hours