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Error Record: iOffice (Sunapsis) (InterLink)

Objective

  • To identify errors in iOffice (Sunapsis) (InterLink) and provide corresponding causes and resolutions

User

  • Miami University Administration
  • Miami University International Student

Environment

Error + Resolution

Error Message Unable to launch application
Affected User / Action Administrative-user is unable to launch application or select modules after logging into iOffice
Cause Java profile is not updating correctly through SCCM
Resolution Contact IT Help at 513-529-7900 and ask to be connected with your local desktop support representative

 

Error Message A system error occurred, and the action you were taking may or may not have completed successfully. Technical details on the error have been logged for review. Please provide the following information when contacting office staff regarding your error: Error Log ID 000000, Timestamp 2018-01-01 00:00:00
Affected User / Action International student is unable to log in to InterLink (iOffice) at https://ioffice.miamioh.edu/istart/controllers/start/start.cfm
Cause Your student account has not been provisioned for access to iOffice — secure services require log in with your institutional network ID and password
Resolution Contact the Office of International Student and Scholar Services by phone at 513-529-8600 or by email at International@MiamiOH.edu and ask to be granted access to iOffice

 

Error Data feed from Banner to Sunapsis does not pick up an international student
Affected User / Action Administrative-user is unable to import an international student 
Cause Error Record: Data feed from Banner to Sunapsis
Resolution

Contact IT Help at 513-529-7900 to report the issue and provide the following information:

  • Description of the issue you are experiencing
  • Any error messages you are receiving
  • UniqueID or Banner ID of the student who is not being imported

 

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Details

Article ID: 68960
Created
Thu 12/13/18 4:07 PM
Modified
Fri 12/6/19 4:20 PM
Can you resolve this issue yourself?
Yes! This is self-service with a smile.