iOffice / Error Record: (Sunapsis) (InterLink)
Body
Objective
- To identify errors in iOffice (Sunapsis) (InterLink) and provide corresponding causes and resolutions
User
- Miami University Administration
- Miami University International Student
Environment
- 10271: iOffice (Sunapsis)
Error + Resolution
Error Message
| |
A system error occurred, and the action you were taking may or may not have completed successfully. Technical details on the error have been logged for review. Please provide the following information when contacting office staff regarding your error: Error Log ID 000000, Timestamp 2018-01-01 00:00:00 |
| Affected User / Action |
International student is unable to log in to InterLink (iOffice) at https://ioffice.miamioh.edu/istart/controllers/start/start.cfm |
| Cause |
Your student account has not been provisioned for access to iOffice — secure services require log in with your institutional network ID and password |
| Resolution |
Contact the Office of International Student and Scholar Services by phone at 513-529-8600 or by international@miamioh.edu and ask to be granted access to iOffice |
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Error
| |
Data feed from Banner to Sunapsis does not pick up an international student |
| Affected User / Action |
Administrative-user is unable to import an international student |
| Cause |
Banner / Error Record: Data feed to Sunapsis |
| Resolution |
Contact IT Help by phone at 513-529-7900 or by live chat at MiamiOH.edu/ITChat to report the issue and provide the following information:
- Description of the issue you are experiencing
- Any error messages you are receiving
- UniqueID or Banner ID of the student who is not being imported
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Details
Details
Article ID:
68960
Created
Thu 12/13/18 4:07 PM
Modified
Fri 12/12/25 10:37 AM