BDM / Error Record

Tags Banner8

Objective

  • To identify errors in Banner Document Management (BDM) and provide corresponding causes and resolutions

User

  • Miami University Staff, Faculty, Student
  • SolDel Support

Environment

  • 196716: Banner Document Management (BDM)
    • Banner Imaging
    • ApplicationXtender
    • Image Capture

Error + Resolution

Error Messages
  • BDM error (UniqueID) is not an AX username for datasource PROD     
  • Unable to retrieve AX username for UDCID '(number removed)' from datasource 'PROD'

Affected User / Action

Miami University staff, faculty, or student who is unable to access Banner 9 and BDM (Banner Imaging, ApplicationXtender)
Cause Your Oracle (Banner) account is not synced to your Miami account
Resolution

 

  • Contact IT Help at 513-529-7900 to report the error
    • Provide the following information:
      • You are a new user trying to log in to BDM for the first time
      • The specific error message you are receiving
Note You may see a username other than your UniqueID in the error message: This is a normal occurrence and will be corrected when you sync your account

 

 

Error Messages
  • Fail to lock the document with DocID(#####)
  • Unable to lock the document for write operations
  • Locked Batch Failed
Affected User / Action Miami University staff, faculty, or student who is unable to access a file in BDM (Banner Imaging, ApplicationXtender)
Cause Banner Imaging allows access to a file to only one user at a time — the file you are trying to access, modify, or delete is currently locked by another user
Resolution

Check to see if another user is accessing the file

  • If the file is locked by another user, wait for them to finish — the lock will be removed when the other user navigates away from the file
  • If no other user is currently in the file, be patient — BDM will automatically remove the lock after a few minutes have passed

As a courtesy to other users, follow these guidelines when using Banner Imaging:

  • When you have finished working in your document, select the Application List button to navigate away from the file and remove the lock
  • When you have finished working in BDM, click the Logout button before closing the window

 

Error Message The 'IE' browser does not support or could not load OBJECT ‘classid:##############’ 
Affected User / Action Miami University staff, faculty, or student who is unable to scan documents in BDM (Banner Imaging, ApplicationXtender)
Cause You are using Internet Explorer and are unable to scan documents in Banner Imaging, because certain components required for viewing, importing, scanning, etc. documents in BDM cannot be detected on your PC or are not available to your browser
Resolution
  1. If you are using AppPortal, follow these KB instructions to update your connections 
  2. If you are still unable to scan documents, contact IT Help at 513-529-7900 to report the error
  3. Provide the following information:
    • Are you accessing BDM through AppPortal or using BDM locally?
    • The error message you received
    • Can other people scan documents into BDM on your computer?

 

Error BDM displays the correct Banner ID number for a student, but an incorrect name; however, the documents within the file are correctly connected to the Banner ID number shown
Affected User / Action Miami University staff, faculty, or student who is receives this information when searching for student documents
Cause Corrupt data field
Resolution Wait overnight and check again. We periodically run a script to fix corrupt data fields in Banner records 

 

Details

Article ID: 68623
Created
Fri 12/7/18 3:50 PM
Modified
Tue 7/6/21 3:12 PM