Identify and resolve errors / BDM

• BDM error (UniqueID) is not an AX username for datasource PROD     
• Unable to retrieve AX username for UDCID '(number removed)' from datasource 'PROD'

• Contact IT Help by phone at 513-529-7900 or by live chat session at MiamiOH.edu/ITChat to report the error. Provide the following information:
  • You are a new user trying to log in to BDM for the first time
  • The specific error message you are receiving

• Fail to lock the document with DocID(#####)
• Unable to lock the document for write operations
• Locked Batch Failed

Check to see if another user is accessing the file

• If the file is locked by another user, wait for them to finish — the lock will be removed when the other user navigates away from the file
• If no other user is currently in the file, be patient — BDM will automatically remove the lock after a few minutes have passed

As a courtesy to other users, follow these guidelines when using Banner Imaging:

• When you have finished working in your document, select the Application List button to navigate away from the file and remove the lock
• When you have finished working in BDM, click the Logout button before closing the window

1. If you are using AppPortal, follow these KB instructions to update your connections 
2. If you are still unable to scan documents, contact IT Help by phone at 513-529-7900 or by live chat session at MiamiOH.edu/ITChat to report the error
3. Provide the following information:
   • Are you accessing BDM through AppPortal or using BDM locally?
   • The error message you received
   • Can other people scan documents into BDM on your computer?