Canvas / Troubleshoot image file issues

Objective

  • To provide a link to the Canvas Guide article on how to use Files in Canvas when:
    • An image in your quiz has been replaced with a  lock icon

User

  • Canvas Instructor

Environment

  • 10185: Canvas

Resolution

  • This Canvas Guide article will show you how to use Files as an instructor
  • Ensure that the images are published in your course site; if they are in a folder, make sure that the folder is published too
  • Ask your students to try to another browser and/or clear their cookies and cache and restart the browser

 

Notes

  • Miami Online offers Canvas training
    • Office hours and support will be offered throughout each term. Look for an announcement in Canvas and an email to all faculty.
    • Resources for using technology. guides, and best practices can be found on the Miami Online website
  • Visit the Canvas Status Dashboard to check performance information for Canvas services
  • Instructure provides up-to-date instructor documentation and instructions for Canvas

 

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