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Miami ID Card + Mobile ID
Miami ID / Assistance needed with ID card reader
Miami ID / Assistance needed with ID card reader
Tags
DigitalID
Objective
To obtain assistance from Campus Services when:
The ID card reader for a University building isn't working
Environment
10220: CS Gold (CBORD) (Electronic door access control for the entire University)
Miami ID, ID Card, Miami ID Card, Digital ID, GET Mobile, Mobile ID
835935: GET App (CBORD)
Residence Hall, Academic Building, Administrative Building
Campus Services Center
Resolution
Download the GET Mobile App to provision for Miami's digital ID. Directions for downloading and accessing the GET app can be found on the
Miami ID website
If GET isn't working, or you don't have access to a mobile device, proceed to Step 2
Contact Campus Services Center at 513-529-5000 for assistance
during business hours
Miami University Campus Services provides end-user support for the Miami ID Card
Provide the following information:
Description of the issue you are experiencing
Your location, including building name
Time/date when the reader stopped working
UniqueID of the person who was unable to use the card reader
If needed, submit an escalated ticket request using
this form
Note
If you are locked out of your residence hall,
these are your options
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Related Articles (2)
Miami ID / Assistance needed to enter residence hall without ID card
Request: Miami ID / Grant or modify door access
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Check out this article I found in the IT knowledge base.<br /><br /><a href="https://miamioh.teamdynamix.com/TDClient/1813/Portal/KB/ArticleDet?ID=35783">https://miamioh.teamdynamix.com/TDClient/1813/Portal/KB/ArticleDet?ID=35783</a><br /><br />Miami ID / Assistance needed with ID card reader