Cable TV / Assistance needed to recover TV channels

Objective

  • To provide troubleshooting, workaround, and assistance instructions to recover cable TV channels when:
    • One or more existing TV channels no longer appear in your cable line-up

Environment

  • 10720: Cable TV Infrastructure
    • Marcum Conference Center
    • Athletic Facilities
    • Simpson-Shade Guest House
    • Police Services
  • Television is connected to traditional coaxial cable

Resolution

  1. Check the televisions in other rooms in your building to see if the channels appear
  2. If the channels appear in other rooms, try the following:
    1. Make sure the TV settings source is set to Cable
    2. Perform a channel scan in your TV settings
  3. If the channels do not appear in other rooms, contact IT Help at 513-529-7900 to submit a request for assistance
  4. Provide the following information:
    • The cable jack ID from the faceplate on the wall
    • The channels you are missing

 

Notes

 

Details

Article ID: 28262
Created
Tue 3/28/17 1:23 PM
Modified
Wed 10/6/21 3:51 PM
Can you resolve this issue yourself?
Yes! This is self-service with a smile.