Assistance needed to recover TV channels / Cable TV

Objective

• Can you help with troubleshooting or instructions to recover cable TV channels?
• One or more existing TV channels no longer appear in my cable line-up

Resolution

1. Check the televisions in other rooms in your building to see if the channels appear
2. If the channels appear in other rooms, try the following:
   1. Make sure the TV settings source is set to Cable
   2. Perform a channel scan in your TV settings
3. If the channels do not appear in other rooms, contact IT Help by phone at 513-529-7900 or by live chat session at MiamiOH.edu/ITChat to submit a request for assistance. Provide the following information:
   • The cable jack ID from the faceplate on the wall
   • The channels you are missing

Note

• Refer to Apogee Stream2 IPTV / Watch on a Roku device or Television Overview for assistance with streaming services

System

• 10720: Cable TV Infrastructure
  • Marcum Conference Center
  • Athletic Facilities
  • Simpson-Shade Guest House
  • Police Services
• Television connected to traditional coaxial cable