Event Management System / Error Record (EMS)

Objective

To identify errors in Event Management System (EMS) and provide corresponding causes and resolutions

Error Message
	Verify your connection settings
Affected User / Action	Miami University staff receives error when trying to log in to EMS
Cause	(undocumented)
Resolution	Contact IT Help by phone at 513-529-7900 or by live chat at MiamiOH.edu/ITChat for assistance Provide the following information: The error message you received Your location, including building name and room number Your contact information
Resolution Group	Finance and Business IT (FBS IT)

Error Message
	Your account is currently disabled and cannot be used
Affected User / Action	Miami University staff receives error when trying to log in to EMS
Cause	(undocumented)
Resolution	Contact IT Help by phone at 513-529-7900 or by live chat at MiamiOH.edu/ITChat for assistance Provide the following information: The error message you received Your location, including building name and room number Your contact information
Resolution Group	Finance and Business IT (FBS IT)

Miami University IT Services does not provide end-user or administrative-user support for this application
If you experience technical difficulties with Miami's EMS Web App System site, contact Conference and Event Services at 513-529-3591 during business hours
If you need need assistance making a reservation, contact Armstrong Student Center at 513-529-2311 during business hours
Visit the EMS Customer Portal support library for supporting articles, documents, and product guides

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