Event Management System / Error Record (EMS)

Objective

  • To identify errors in Event Management System (EMS) and provide corresponding causes and resolutions

User

  • Finance and Business IT (FBS IT)
  • Miami University Administrator
  • Student Affairs Staff
  • Housing and Dining Staff

Environment

  • University Apps
  • 56967: Event Management System (EMS) Enterprise

Error + Resolution

Error Message Verify your connection settings
Affected User / Action Miami University staff receives error when trying to log in to EMS
Cause (undocumented)
Resolution
  1. Contact IT Help at 513-529-7900 for assistance
  2. Provide the following information:
    • The error message you received
    • Your location, including building name and room number
    • Your contact information
Resolution Group Finance and Business IT (FBS IT)
 
Error Message Your account is currently disabled and cannot be used
Affected User / Action Miami University staff receives error when trying to log in to EMS
Cause (undocumented)
Resolution
  1. Contact IT Help at 513-529-7900 for assistance
  2. Provide the following information:
    • The error message you received
    • Your location, including building name and room number
    • Your contact information
Resolution Group Finance and Business IT (FBS IT)
 

Notes

 

Details

Article ID: 26539
Created
Tue 3/7/17 1:05 PM
Modified
Mon 3/21/22 10:13 AM
Can you resolve this issue yourself?
Yes! This is self-service with a smile.
Supported Office or Community
Finance and Business Services IT (FBS-IT)