AppPortal / Configure AppPortal apps in macOS (RemoteApp)

Objective

  • To provide instruction on installing Microsoft Remote Desktop and configuring AppPortal apps in macOS when:
    • You want to download and install Microsoft Remote Desktop for macOS
    • You want the AppPortal on your Mac
    • You want to configure AppPortal apps for macOS

Environment

  • 10711: Remote Desktop Services (RDS)
    • Microsoft Remote Desktop 
  • 10673: AppPortal Applications
    • Banner, Blackboard, CEC-ChemCad, CSE 148 Desktop, EHS-SPSS, Kronos, Milestone, MyMicros/EMS, Office - UIT, PFD, POL-Stata, STA-SAS, Titanium, TSR Utilities, ULB - SAS/STATA/ARES, WebFocus
  • AppPortal (Miami Resources RemoteApp and Desktop Connections)
  • Jamf Self Service
  • macOS Sierra and newer (10.12+)

Resolution

​​​Accessing Miami's AppPortal through your web browser:

  1. Open Google Chrome, Microsoft Edge, or Firefox web browser (Safari is not recommended). 
  2. Navigate to https://AppPortal.MiamiOH.edu
  3. Enter your Miami login credentials as follows: Enter IT\ followed by your Miami UniqueID. For example, if your UniqueID is doejd2 you would enter IT\doejd2.
  4. Enter your MUnet password and then click Sign In.
  5. Double click on the AppPortal App/Desktop to access
  6. If prompted allow access to local resources as desired
    • If the clipboard is not selected, you will be unable to copy and paste between your computer and the AppPortal App/Desktop
  7. DUO is required when launching an APP/Desktop
    • For an application:
      • If you receive DUO pushes, approve the DUO response on your device
      • If you enter a passcode for DUO, click Show Details when available and enter your passcode
    • For a desktop:
      • If you receive DUO pushes, approve the DUO response on your device when DUO appears
      • If you enter a passcode for DUO, enter your passcode when DUO appears

Note: Certain AppPortal Resources are not currently available through the web interface due to additional security requirements. If the resources you need to access are not available from the web client, you can access them using the Microsoft Remote Desktop application. These specific applications will also require you to be either on-campus or connected to VPN to access them.


Download and install Microsoft Remote Desktop app for macOS

On a managed University computer

  1. Press Command Space to open Spotlight Search
  2. Enter Self Service in the Spotlight search field
  3. When Self Service opens, enter Microsoft Remote Desktop in the search field in the upper left
    • Alternately, browse the Featured section displayed in the left sidebar to locate Microsoft Remote Desktop
  4. When the results are displayed, click the Install button under Microsoft Remote Desktop

 

On a personal computer

  1. Press Command + Space to open Spotlight Search
  2. Enter App Store in the Spotlight search field
  3. Sign in to the App Store with your Apple ID
  4. Enter Microsoft Remote Desktop in the App Store search field
  5. Follow the prompts to download and install Microsoft Remote Desktop

 

Configure AppPortal in Microsoft Remote Desktop app

  1. Launch Microsoft Remote Desktop
  2. Click the plus-symbol (+) Select Workspace
  3. Enter https://AppPortal.MiamiOH.edu in the Email or workspace URL box
    • If copying this URL, be sure there are no spaces at the end when you paste this text
  4. Click the drop-down next to User Account and select Add User Account
    • ​​​​Enter IT\<your Miami UniqueID>  (ex: IT\doejd2)
    • Enter your MUnet password 
  5. Click Add to complete Add a User
  6. Click Add to complete Add Workspace
  7. Choose from the list of applications and desktops that have been provisioned for your account 
  8. Double-click the application or desktop to connect
  9. DUO is required when launching an APP/Desktop
    • For an application:
      • If you receive DUO pushes, approve the DUO response on your device when DUO appears
      • If you enter a passcode for DUO, enter your passcode when DUO appears
    • For a desktop:
      • If you receive DUO pushes, approve the DUO response on your device when DUO appears
      • If you enter a passcode for DUO, enter your passcode when DUO appears

 

Notes

  • Administrative application access: Access to some applications (e.g., course enrollment, membership in departmental groups) requires authorization. The following list implies the parameters that provide network access, but not necessarily authorization to use the applications:
    • Native Banner: Available only on wired professional networks or through AdminVPN with special access
    • Kronos: Available only on wired professional networks
  • Effective in v10.3.4 of Microsoft Remote Desktop 10 as of 10/29/2019
    • Feeds are now referred to as Workspaces, and Desktops as PCs

 

Details

Article ID: 24073
Created
Wed 2/1/17 7:47 PM
Modified
Mon 8/23/21 8:19 AM
Can you resolve this issue yourself?
Yes! This is self-service with a smile.